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Terms & Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

TERMS AND CONDITIONS
Please read our booking terms and conditions ("the Terms") carefully before making your booking. By proceeding to make a booking with us using our online booking service, you are confirming that you have read the Terms and agree to be bound by them.

INTRODUCTION
Reformer Pilates classes, juices and other products are supplied by Mojo Body Fitness (whose registered office is at Concord Tower, 703-4 Al Sufouh Road, Dubai Media City, Dubai, United Arab Emirates, and whose registered company professional license number is 693350), subject to the following express Terms.
In these Terms, "we"/"us"/"our" means Mojo Body Fitness, and "you"/"your"/"yours" means you, the customer.
These Terms together with our booking confirmation (which may be oral or written) constitute the contract ("the Contract") between us for the supply of services to you. The Contract shall not be varied in any way whatsoever unless agreed in advance in writing between the parties.

BOOKING AND PAYMENT
Our online booking facility works by showing the availability and price of classes on the date and time you select. It also allows you to buy credits and use them later for booking class or classes or buying other products. Class availability changes dynamically as and when bookings are made or cancelled by clients.
It is your responsibility to ensure that you have made your booking and payment correctly.
Should you choose to book and pay by telephone, the price of the class you select will be the same as that displayed online.

METHOD OF PAYMENT
You can pay for your class or classes or credits using credit or debit card. By choosing to make a booking online or buying credits, you will be asked to select the time and date of the class you wish to book or the amount you wish to buy. Once you have selected a class or classes or credits, you will then be automatically directed to a page on which you will be asked to enter your payment details.
Please note that the price paid by you for your class or classes is non-refundable unless you cancel your booking 12 hours or more before the time and date of the class and we will issue a credit on your account.

All prices are final and credits are non-refundable and non-transferable.

Refunds will be made in the same format that the payment was made in.

UNUSED BOOKINGS
In the event that you do not attend the class or classes you have booked, and you do not notify us 24 hours or more before such class or classes of your non-attendance, you shall not be entitled to a refund/credit.

MAKING A CHANGE TO YOUR BOOKINGS
You may change the date and time of your booking at any time without charge, so long as you do so 24 hours or more before the date and time of the class you have booked.
To change a booking, please do so online, call or email us. There is no additional charge for this service.
Changes are subject to availability of classes, and we cannot guarantee availability at any time, particularly if a change is made at short notice.

CANCELLING YOUR BOOKINGS
You may cancel your booking at any time without charge so long as you do so 24 hours or more before the date and time of the class you have booked.
To cancel a booking, please go to our website, put in your username and password and follow the instructions. You can also call us on 800 69 6656 or e-mail us at the studio where you have your booking or info@mymojopilates.com. There is no additional charge for this service.

CANCELLATIONS AND REFUNDS
If you cancel over 24 hours before the class starts then you will be automatically credited points corresponding to one class. Once inside 24 hours and, In order to be fair to clients, we do have the following guidelines:
If you do cancel within the 24 hour period and we are able to fill your space from the wait list then we will consider a refund by giving you a points corresponding to one class. Note that the initial conversation must be had at least 60 minutes before the class commences, in order for you to qualify for the refund. Once the class has commenced, you cannot claim a refund.
You are responsible for checking the details of your booking at each stage of the booking and payment process. Alternatively, or if you are unsure as to what to do, please call us on 800 69 6656 or e-mail us at the studio where you have your booking or info@mymojopilates.com and we will be happy to advise you further.

EXPIRY OF PURCHASES
1 year from date of purchase for any package.

IF WE CANCEL YOUR BOOKING
In the event that we cancel a class or classes that you have booked, we will contact you by e-mail or telephone and offer you the choice of:
(a) being credited back into your account as points corresponds to one class.
(b) having your card re-credited with the price of the cancelled class or classes; or
(c) being transferred to a class at an alternative date and time.

CLIENTS WITH SPECIAL NEEDS
If you have special needs, we ask that you advise us of your requirements by telephone on 800 69 6656 before you make a booking online. You can help us ensure we will be able to meet your needs by contacting us at least 48 hours in advance of the date and time of the first class you wish to book.
It is your sole responsibility to check with your doctor or medical practitioner about your suitability for our classes and to obtain his/her written consent where necessary. While we take every care to ensure safe practice, there are inherent risks in any exercise programme and we accept no liability whatsoever for any injury or illness you incur through taking our classes (except as a result of our negligence) or by your failure to notify us of any existing health problems or special needs.

ARRIVING ON TIME
Please ensure you arrive on time for your class. The pre-class warm-up is designed to help with the avoidance of injury. If you are late, the trainer may not let you in and you will forfeit your credit. If you are more than 10 minutes late, we are not allowed to let you into class on the grounds of Health & Safety.
Note: Wait-list clients sometimes show up in the hope of getting a late space in class. If you are late or do not show up then we will offer your space to any waiting clients.

CHILDREN
If you are aged 15 or under, you are unable to attend Mojo Reformer Pilates classes.

YOUR INTRODUCTORY OFFER
Any new customer or any individual wishing to try Mojo Reformer Pilates for the first time, is entitled to the free class offer. This is a one-time only offer and is for Off-Peak classes only. However, only those residing in the UAE are eligible. If you don't have a UAE mobile phone number, you will have to purchase a credit to attend your first class.

WHAT TO BRING TO YOUR FIRST CLASS
We ask that you bring photo ID to your first class (e.g. driving license, emirates ID or passport) to confirm from our records that you have not attended a class before. In that way, we can also check that you have signed up correctly on-line and we have any necessary contact details to keep in touch. In the event you are using a corporate promotion code, we will require proof of your association with the corporation (e.g. visa copy, labour card).

CLOTHING
We recommend that you wear comfortable gym wear or loose fitting clothes for your class. We recommend taking the class barefoot or in sports socks. Footwear is only permitted in the reception area and changing rooms but not in the class studio. There are changing facilities, showers and free towels for customers in all our studios.

BOOKINGS LIABILITY
A binding contract is not formed until we accept your offer to make a booking for a class or block of classes. An offer will be deemed to have been accepted by us once you are in receipt of a booking confirmation from us.
Prices are subject to change at any time by us before we accept your booking.
All classes offered by us are subject to availability.
Notwithstanding the foregoing, in the event of a genuine website error or inaccuracy, we reserve the right to cancel all confirmed class bookings. In the event or such cancellation our only liability to you shall be to refund the price paid by you for your class booking, or to transfer you to a class at an alternative date and time, whichever you prefer.

ENTRY
The management reserves the right to refuse entry.

FORCE MAJEURE
We shall not be liable to you or deemed to be in breach of these Terms by reason of any delay in performing or any failure to perform any of our obligations in relation to these Terms, if the delay or failure was due to any cause beyond our reasonable control, including, but not limited to, Acts of God, explosion, flood, tempest, fire or accident, war or threat of war, riot, sabotage, insurrection, civil disturbance, restrictions, regulations, by-laws, prohibitions or measures of any kind on the part of any government, parliamentary, or local authority, strikes, lockouts or other industrial action or trade disputes (whether involving our employees or those of any third party), I.T. viruses, difficulties in obtaining raw materials, labour, fuel, parts or machinery, power failure or breakdown in machinery.

WAIVER
No delay or failure by either party to exercise any of its powers, rights or remedies under these Terms will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing.

SEVERABILITY
If any part of these Terms is found by a court of competent jurisdiction or other competent authority to be invalid, unlawful or unenforceable then such part will be severed from these Terms, the remainder of which will continue to be valid and enforceable to the fullest extent permitted by law.

ENTIRE AGREEMENT
These Terms together with our order confirmation constitute the entire agreement between the parties and shall have effect to the exclusion of any other memorandum, agreement, or understanding of any kind, whether oral or written, between the parties hereto and touching and concerning their subject matter.

NO SHARING OF ACCOUNT INFORMATION
You agree that you will not share your username and password with others. Excessive usage of the Sites will be assumed to be fraudulent use and your account will be immediately cancelled without a refund.

PROMOTIONAL COUPONS

You will not be able to re-activate your account and use a promotional coupon to gain a second free-trial period.

GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with United Arab Emirates law and the parties hereby agree to submit to the exclusive jurisdiction of the United Arab Emirates courts.

YOUR ACCEPTANCE OF THESE TERMS
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.